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Here are a full list of our Terms and Conditions of Purchase
Billing Information
Shipping Policies
Return Policies
Warranty Conditions
Life Expectancy
Promotions and Publications
Billing
• Customers placing an order will not be billed until the item ships from
the warehouse or a purchase order is placed through one of our drop ship vendors.
• If there are multiple items on an order you may be billed separately
for each item and the total amount charged will never exceed the original purchase
price unless you are notified and we receive your permission. The total shipping
cost will either be billed with the largest item, or split among all the items
on a pro-rata basis.
Verification
• All customers are required to provide a valid phone number and email
address
• Immediately after placing the order, you will receive an email verifying
your order, if the information is incomplete or incorrect you must notify the
service department immediately
• Individual orders may be subject to additional verification before they
can be shipped, this verification process is conducted by a third party, and
takes between 1 and 24 hours
Shipping
Multiple Package Shipments
• "Multiple Package" refers to orders with more than one item
that cannot be included in one package, or a single item that is shipped in
multiple packages because of size/weight constraints
• Orders with multiple items may ship from separate locations through
multiple carriers
• Items ship based on availability
• If an order includes an in-stock item and an out-of-stock item we may
ship the in-stock item immediately and backorder the out-of-stock item.
Shipping Area
• Standard Shipping Area excludes all international, Alaska, Hawaiian
and FPO/APO addresses
• Customers wishing to order outside the standard shipping area must contact
us first to receive a quote on the shipping costs
Free Shipping
• Items with free shipping are clearly marked
• If you order a "free shipping" item and a regular item you
will only be charged shipping for the regular item
• If you order a "free shipping" item outside the standard shipping
area you will be contacted for the additional shipping quote before the order
is processed
Standard Ground Shipping
• "Standard ground shipping" is the default shipping method
• If you would like faster shipping you must speak with a representative
• Typical Ground Shipping transit time is 4-7 Business days from the time
the item leaves the warehouse
• "Standard ground shipping" is the amount you are required
to pay for the item to leave the warehouse
• Items may be delayed due to circumstances beyond our control (i.e. Weather,
Sales Volume, Staffing, Available Inventory) and in these cases a representative
may see fit, but is not required to issue a credit based on the individual order
circumstances
Priority Shipping
• EMAIL US FOR A QUOTE
International Shipping
• EMAIL US FOR A QUOTE
Ground Freight Shipping
• "Ground Freight" refers to any shipment that ships through
a third party trucking company
• Ground freight shipments typically take 7-10 business days from the
time they are picked up
• Ground Freight deliveries will be scheduled by the carrier, customers
will be required to provide a valid phone number to schedule a delivery appointment
Receipt of Item
• Customers are given 14 days to inspect items for defect and ensure that
they have received the correct product. • We inspect all outgoing packages
to ensure that they are complete and defect free. • If a received item
is incomplete you must notify us within 5 business days of receipt
• Parts to an incomplete item will be shipped using the same method selected
on the original order
Returns
Return Policy
• ALL customers wishing to return their purchases must first obtain a
return merchandise authorization (RMA) number. A request for an RMA# must be
made within 30 days of order delivery and be returned back to us no later than
6 days after an RMA# has been issued
• If a package arrives without the RMA# and/or your signature is not visible
on the outside, it may be refused by our receiving department
• Freight charges for all non-defective returns will be the responsibility
of the customer
• Return shipments should be sent with confirmations or tracking numbers.
trampolinepartsandsupply.com claims no responsibility for
missing shipments.
• All returns must have non-damaged packaging (preferably unopened) and
be in resalable condition, containing all original contents (Instruction manuals,
Warranty Cards, Tags, spare parts, accessories etc.) otherwise, a restocking
fee will be assessed
• Merchandise that has been excessively used or show any signs of abuse
cannot be returned for refund. You may, however, be protected under the warranty
and must work with the manufacturer to obtain either a replacement or a repair
• Returned merchandise that is damaged will not be eligible for refund,
the item will be held for a maximum of 30 days. During this period the customer
will be asked to retrieve the item. If the customer fails to retrieve the item
after 30 days the item will be discarded
Returned Merchandise Credits
• Credit will be evaluated for each returned item individually
• Returns must be received by the correct location, Items sent anywhere
but the designated return facility will be subject to third party restocking
fees.
• Items with "Free Shipping" will be refunded the item cost,
minus standard shipping costs, and any applicable fees will be deducted based
on the remaining value
• Once an item is received it will be processed by the returns department
within 5 business days
All returns are subject to a 10% or $10 restocking fee, whichever is greater. This restocking fee covers any inspections, repackaging, minor cleaning that needs to be done in order to return the product to "Like-New" condition.
Reasons for Return
Exchange or Credit
• Returns for Credit will be inspected upon receipt. After inspection
the item will be credited based on the standard returns policy
Returns for Exchanges will be inspected upon receipt. After inspection of the
item the eligible refund amount will be applied to the total cost of the new
order including shipping fees
• If the returned item value exceeds that of the replacement item, a credit
for the difference less the cost of shipping the replacement item will be returned
to the purchaser in the same manner in which the original purchase was made
• If the returned item value is less than that of the replacement item,
the RMA form gives us your permission to charge you for the difference plus
the cost of shipping the new item to you.
• If you received your item as a gift, you will need to provide your own
form of payment if additional payment is required
Functional or Visual Defects
We inspect all merchandise both visually and functionally before we ship it.
In the rare event that your merchandise is defective upon receipt, it can be
handled in one of the following ways
• "Out of the box" visual defects must be reported within 2
business days of delivery, otherwise a return or exchange would be subject to
the standard return shipping fees
• Functional defects must be reported within 30 days of receipt or before
the end of the warranty coverage date.
• Eligible orders will be repaired or reshipped as necessary, item specific
delays may apply
• The corrected items will ship using standard ground shipping unless
the customer requests and pays for the additional shipping fees
Refunds
• Eligible refunds will be credited in the same manner the original order
was placed
• Refunds being issued to expired credit cards will be issued as a company
check via certified mail
Refused Packages
• Customers wishing to refuse a shipment for any reason other than damaged
packaging are automatically subject to the full restocking fee plus a $10
refusal fee per package
• Refused shipments may also be subject to additional fees issued by the
carrier
• Customers who refuse shipments due to damaged packaging must notify
us immediately, the shipment may be sent for re-delivery, at which time the
customer must do an inventory of the shipment and any missing parts will be
shipped using the same method selected on the original order
Warranty Details
• All Warranty information is provided by the manufacturer
• Customers may be referred to the manufacturer directly, however under
most circumstances we will assist in furnishing replacements
• Abusive behavior is not covered under warranty
• Warranty coverage is "Replacement Only" unless an upgrade
is approved by authorized representative beforehand
• No refunds will be issued for parts beyond the refund period regardless
of warranty eligibility
Product Life Expectancy
• "Product life expectancy" refers to the posted expected life
of any particular item
• The expected life is a time period provided by the manufacturer, it
is based on an expected usage level. • The life expectancy is not a guarantee
of any kind, but a reference used in determining which product will best serve
your needs
Publications and Promotions
• Promotions offered through any source other than trampolinepartsandsupply.com/supertrampoline.com
the official trampolinepartsandsupply.com/supertrampoline.com email newsletter
cannot be honored
• Sales Prices are only good for the time they are published on trampolinepartsandsupply.com
• If you find inaccurate information on our website we ask that you report
the inaccuracies to our service department
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