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Our Return Policy
• IF YOU NEED TO RETURN AN ITEM, Email marilyn@trampolinepartsandsupply.com FOR INSTRUCTIONS. YOU WILL RECEIVE FURTHER INSTRUCTIONS VIA EMAIL. DO NOT SEND BACK TO OUR PO BOX ADDRESS. YOU MUST HAVE AN AUTHORIZATION NUMBER TO RETURN AN ITEM. WE WILL GIVE YOU A RETURN ADDRESS.
• If a package arrives without the RMA# and/or your signature is not visible
on the outside, it may be refused by our receiving department
• Freight charges for all non-defective returns will be the responsibility
of the customer
• Return shipments should be sent with confirmations or tracking numbers.
trampolinepartsandsupply.com/supertrampoline.com claims no responsibility for
missing shipments.
• All returns must have non-damaged packaging (preferably unopened) and
be in resalable condition, containing all original contents (Instruction manuals,
Warranty Cards, Tags, spare parts, accessories etc.) otherwise, a restocking
fee will be assessed
• Merchandise that has been excessively used or show any signs of abuse
cannot be returned for refund. You may, however, be protected under the warranty
and must work with the manufacturer to obtain either a replacement or a repair
• Returned merchandise that is damaged will not be eligible for refund,
the item will be held for a maximum of 30 days. During this period the customer
will be asked to retrieve the item. If the customer fails to retrieve the item
after 30 days the item will be discarded
Returned Merchandise Credits
• Credit will be evaluated for each returned item individually
• Returns must be received by the correct location, Items sent anywhere
but the designated return facility will be subject to third party restocking
fees.
• Items with "Free Shipping" will be refunded the item cost,
minus standard shipping costs, and any applicable fees will be deducted based
on the remaining value
• Once an item is received it will be processed by the returns department
within 5 business days
All Parts returns are subject to a 10% or $10 restocking fee, whichever is greater. Trampoline and Enclosure System returns are subject to a 25% re-stock fee because they must be returned to the Manufacturer directly. This restocking fee covers any inspections, repackaging, minor cleaning that needs to be done in order to return the product to "Like-New" condition.
Reasons for Return
Exchange or Credit
• Returns for Credit will be inspected upon receipt. After inspection
the item will be credited based on the standard returns policy
Returns for Exchanges will be inspected upon receipt. After inspection of the
item the eligible refund amount will be applied to the total cost of the new
order including shipping fees
• If the returned item value exceeds that of the replacement item, a credit
for the difference less the cost of shipping the replacement item will be returned
to the purchaser in the same manner in which the original purchase was made
• If the returned item value is less than that of the replacement item,
the RMA form gives us your permission to charge you for the difference plus
the cost of shipping the new item to you.
• If you received your item as a gift, you will need to provide your own
form of payment if additional payment is required
Functional or Visual Defects
We inspect all merchandise both visually and functionally before we ship it.
In the rare event that your merchandise is defective upon receipt, it can be
handled in one of the following ways
• "Out of the box" visual defects must be reported within 2
business days of delivery, otherwise a return or exchange would be subject to
the standard return shipping fees
• Functional defects must be reported within 30 days of receipt or before
the end of the warranty coverage date.
• Eligible orders will be repaired or reshipped as necessary, item specific
delays may apply
• The corrected items will ship using standard ground shipping unless
the customer requests and pays for the additional shipping fees
Refunds
• Eligible refunds will be credited in the same manner the original order
was placed
• Refunds being issued to expired credit cards will be issued as a company
check via certified mail
Refused Packages
• Customers wishing to refuse a shipment for any reason are automatically subject to ALL the shipping charges and the full restocking fee
• Refused shipments may also be subject to additional fees issued by our supplier
• If you receive a damaged package, please notify the shipping company and note it on any paperwork that you receive from a trucking company. You must notify
us immediately. Please email us a picture of the box. Most of the time, the package is damaged but the parts inside are ok. If you are missing any parts, we will ship them to you using the same method selected on the original order. All boxes that leave our warehouses are new. Trampolines are very heavy and Fedex/UPS do their best to get the package to you with limited damage to the box. We appreciate your patience.
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